+1 (618)724-5782

Free Express shipping on Wool products orders over $150.00

Common queries answered

Frequently asked Questions

[email protected] 

USA  | +16187245782 – We answer calls to this number in Mongolia. If you’re in the USA, calling at night or morning is preferred because of the 12-hour differences in time zones.

Mongolia |  +97695950920 – Whatsapp(For fast response)

Mongolia – Chingeltei district, Khoroo -5, Apartment 15, Ulaanbaatar 15141, Laagan’s street 

USA – 2035 Sunset Lake Road, Suite B-2, DE 19702, Newark

Currently all the brands we carry on our website are Mongolian. In a few cases the products are manufactured in other countries, but always designed in Mongolia.

By carefully curating our brand and product range we can offer high-quality products sourced locally and sustainably.

A refund will not be made in the case of a personal preference (e.g. “I don’t like the taste”, “I don’t like the look of this product”). Our refund policy stipulates that a refund will be made only when a product is damaged or defected upon arrival. The customer needs to (1) notify us within seven days of the package arrival and (2) provide pictures or a video of the damaged product.

 

Unfortunately it is not possible to cancel, add or change anything in your order, including changing payment methods or any kind. This is because we reserve your items and start processing your order shortly after you place it.

However, if you have made a mistake or accidentally placed a duplicate order there is a 6-hour window where you can request to cancel your order. 

After shipment, you will get automatic email with tracking number from [email protected]. If you didn’t receive any email, please check your spam folder, if it’s not in the spam, contact us. 

You can use any of the payment types listed below to pay for your order:

Visa, Mastercard, American Express, JCB, Apple Pay, GPay, Shop Pay, Gift Card and (upon request) Bank Transfer.

As soon as humanly possible! If the products you ordered are in stock, it will take us 1 to 3 business days to ship them. However, dispatch time may take longer during busy holiday seasons particularly Christmas and New Year time. If your product is out of stock, we will email you asap to let you know how long it will take us to ship your whole parcel. Since most of our products are handmade, each product takes a different time to make and ship. We disclose this information on every product’s additional information tab. If you couldn’t find this information on the product, that means the product is not handmade, and in stock.

Below are the different shipping-method options we have available:

  • MongolPost 15-21 business days
  • DHL Standard Shipping 4 – 8 days
You can become a business customer if you buy total orders above 1000$ and a quantity of more than 10. We will give you 20% discount. By becoming a business customer, free video calls, lessons, marketing material, photos would be free of charge.
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Made in Mongolia Only

Everything at our store is Made in Mongolia

and 100% original only

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outstanding shopping experience

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