Common queries answered
Frequently asked Questions
USA | +16187245782 – We answer calls to this number in Mongolia. If you’re in the USA, calling at night or morning is preferred because of the 12-hour differences in time zones.
Mongolia | +97695950920 – Whatsapp(For fast response)
Mongolia – Chingeltei district, Khoroo -5, Apartment 15, Ulaanbaatar 15141, Laagan’s street
USA – 2035 Sunset Lake Road, Suite B-2, DE 19702, Newark
Currently all the brands we carry on our website are Mongolian. In a few cases the products are manufactured in other countries, but always designed in Mongolia.
By carefully curating our brand and product range we can offer high-quality products sourced locally and sustainably.
A refund will not be made in the case of a personal preference (e.g. “I don’t like the taste”, “I don’t like the look of this product”). Our refund policy stipulates that a refund will be made only when a product is damaged or defected upon arrival. The customer needs to (1) notify us within seven days of the package arrival and (2) provide pictures or a video of the damaged product.
Unfortunately it is not possible to cancel, add or change anything in your order, including changing payment methods or any kind. This is because we reserve your items and start processing your order shortly after you place it.
However, if you have made a mistake or accidentally placed a duplicate order there is a 6-hour window where you can request to cancel your order.
After shipment, you will get automatic email with tracking number from [email protected]. If you didn’t receive any email, please check your spam folder, if it’s not in the spam, contact us.
You can use any of the payment types listed below to pay for your order:
Visa, Mastercard, American Express, JCB, Apple Pay, GPay, Shop Pay, Gift Card and (upon request) Bank Transfer.
Below are the different shipping-method options we have available:
- MongolPost 15-21 business days
- DHL Standard Shipping 4 – 8 days