+1 (302)981-8610

Christmas Sale 10% Off for orders over $99.00 (code : CHR10) Dec 5 – 15

Common queries answered

Frequently asked Questions

[email protected] 

USA  | +13029818610(Whatsapp) – We answer calls to this number in Mongolia. If you’re in the USA, calling at night or morning is preferred because of the 12-hour differences in time zones.

Mongolia |  +97695950920 | Viber

Mongolia – Mleat LLC, Chingeltei district, Khoroo -5, Apartment 15, Ulaanbaatar 15141, Laagan’s street 

USA – Mleat Inc, 131 Continental Dr, Suite 305, Newark, DE 19713 

Currently all the brands we carry on our website are Mongolian. In a few cases the products are manufactured in other countries, but always designed in Mongolia.

By carefully curating our brand and product range we can offer high-quality products sourced locally and sustainably.

We accept returns for both defective items and customer remorse. To be eligible for a return, items must be unworn, undamaged, with tags, and in their original packaging.
The following items are non-returnable and non-refundable:
 
  • Discounted items
  • Consumable items
  • Undergarments
  • Face masks
  • Embroidered or personalized items
We kindly ask that you review your purchase carefully before completing your order. Thank you for understanding.
 

Unfortunately it is not possible to cancel, add or change anything in your order, including changing payment methods or any kind. This is because we reserve your items and start processing your order shortly after you place it.

However, if you have made a mistake or accidentally placed a duplicate order there is a 6-hour window where you can request to cancel your order. 

After shipment, you will get automatic email with tracking number from [email protected]. If you didn’t receive any email, please check your spam folder, if it’s not in the spam, contact us. 

You can use any of the payment types listed below to pay for your order:

Visa, Mastercard, American Express, JCB, Apple Pay, GPay, Shop Pay, Gift Card and (upon request) Bank Transfer.

As soon as humanly possible! If the products you ordered are in stock, it will take us 1 to 3 business days to ship them. However, dispatch time may take longer during busy holiday seasons particularly Christmas and New Year time. If your product is out of stock, we will email you asap to let you know how long it will take us to ship your whole parcel. Since most of our products are handmade, each product takes a different time to make and ship. We disclose this information on every product’s additional information tab. If you couldn’t find this information on the product, that means the product is not handmade, and in stock.

Below are the different shipping-method options we have available:

  • MongolPost 15-21 business days
  • DHL Standard Shipping 4 – 8 days
You can become a business customer if you buy total orders above 1000$ and a quantity of more than 10. Code : “WHOLE25”  25% of discount. By becoming a business customer, free video calls, lessons, marketing material, photos would be free of charge.

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Made in Mongolia

Everything at our store is Made in Mongolia

Return & Refund

We do our best to provide

outstanding shopping experience

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