Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our worldwide shipping policy to be informed of how and when your order will ship.
- Orders are typically shipped within a 1-5 business day of a completed transaction depending on the product category. You will receive shipping and tracking information via email.
- Packages shipped are trackable. If your order is not delivered as promised, we will issue a replacement or refund to you at no cost.
If your item was defective, damaged, and not fit, you may return or exchange the unused item in its original packaging and original condition within 14 days from the date of purchase. We don’t receive a return for “no longer needed reason”. No returns will be accepted after 14 days from the date of purchase. Personalized products and special order products are not returnable or refundable. Returns must be accompanied by the receipt or email confirmation and will be refunded in the original method of payment. Shipping charges to and from the customer are not refundable. Mongulai.com is not responsible for color variations in any of the products. Pictures on the website are, for example, purposes only. If you are returning an item, ship your package by insured parcel post, UPS, or FedEx following the guidelines on the back of your invoice. Mongolianstore.com is not responsible for returns that are lost or damaged in shipping. Customers are responsible for the return postage.
Cancellation – If you want to cancel your order, please inform us within 3 days of the purchase date. After 3 days, cancellation is not allowed due to the fact that 90 % of total items are handmade.
3441 W 8th Str
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Import duties & taxes
Import taxes are assessed and imposed by your local customs office and will vary by country. Any customs, duties, or tariffs imposed on import are the responsibility of the buyer. We are unable to affect or reimburse these costs in any way. By purchasing from Mongulai.com, you accept responsibility for any fees.