Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition. Please take a moment to review our worldwide shipping policy to be informed of how and when your order will ship.
Orders are typically shipped within 1-5 business day of a completed transaction depending on product category. You will receive shipping and track information via email.
Packages shipped are trackable. If your order is not delivered as promised, we will issue a replacement or refund to you at no cost.
If for any reason you are not completely satisfied with your purchase, you may exchange the unused item in its original packaging and original condition within 14 days from the date of purchase. No exchanges will be accepted after 14 days from the date of purchase. Personalized products and special order products are not returnable or refundable. Exchanges must be accompanied by the receipt or email confirmation and will be refunded in the original method of payment. Shipping charges to and from the customer are not refundable. Mongulai.com is not responsible for color variations in any of the product. Pictures on the website are for example purposes only. If you are returning an item, ship your package by insured parcel post, UPS or FedEx following the guidelines on the back of your invoice. Mongolianstore.com is not responsible for returns that are lost or damaged in shipping. Customers are responsible for the return postage.
Our return address is: (Due to our distribution location, Products need to be shipped to Mongolia)
Ulaanbaatar 15141, Mongolia
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Import duties & taxes
Import taxes are assessed and imposed by your local customs office and will vary by country. Any customs, duties or tariffs imposed on import are the responsibility of the buyer. We are unable to affect or reimburse these costs in any way. By purchasing from Mongulai.com, you accept responsibility for any fees.