Mongulai offers delivery options to best suit your needs in terms of arrival time and cost. DHL (Expedited shipping, with tracking) 5 to 10 business days

As soon as humanly possible! If the products you ordered are in stock, it will take us 1 to 3 business days to ship them. However, dispatch time may take longer during busy holiday seasons particularly Christmas and New Year time. If your product is out of stock, we will email you asap to let you know how long it will take us to ship your whole parcel. Since most of our products are handmade, each product takes a different time to make and ship. We disclose this information on every product’s additional information tab. If you couldn’t find this information on the product, that means the product is not handmade, and in stock.

We try to do our best to help you receive your order with ease and our packing process is specifically designed to avoid any complications with your country’s customs. In some cases, where the total value is high, we lower the customs declarations value by request.

You can contact our courier at Logistic.DHL

If your parcel already shipped from Mongolia then we won’t be able to assist you in rerouting your package. What you can do is to contact your courier(DHL)and request your package to be rerouted.

Affirm and Mongulai have teamed up to offer easy financing – without a catch. There are no gimmicks, like deferred interest or hidden fees, so the total you see at checkout is always what you'll actually pay. Pay over time, on your terms. Rates from 0-30% APR.

We do everything that is possible to make sure that there is no additional fee in your country. We also pay extreme attention to the way we package your products. However, we do not have any possible way to influence your country’s customs laws. In some countries, you might have to pay tax before getting your package. Customs taxes are not included in the total of your order and it is your responsibility to confirm whether or not duties and taxes may be levied.

You can become a business customer if you buy total orders above 1000$ and a quantity of more than 10. We will give you 20% discount. By becoming a business customer, free video calls, lessons, marketing material, photos would be free of charge.

Once you see your order is “Processed” on your account, it is not possible to change your order (including the size, color, or version of a product ordered). However, please contact us immediately to see if we can accept your request for change.

If items are defective, not accurate, or damaged upon arrival, please contact us immediately. We don't return the order for"no longer needed" reason. You may exchange, or return the unused item in its original packaging and original condition within 14 days from the date of purchase. No exchanges will be accepted after 14 days from the date of purchase. Personalized products and special order products are not returnable or refundable. Exchanges must be accompanied by the receipt or email confirmation and will be refunded in the original method of payment. Shipping charges to and from the customer are not refundable. We are not responsible for color variations in any of the products. Pictures on the website are for example purposes only. If you are returning an item, ship your package by insured parcel post, UPS or FedEx, DHL. We are not responsible for returns that are lost or damaged in shipping. Customers are responsible for the return postage.

Our refund policy stipulates that a refund will be considered only when a product is damaged or defective upon arrival. It is the customer’s responsibility to check taxes and make sure that a particular product can be imported. Thus, in a case of a parcel being seized, or rejected entry and returned to Mongolia, by your country Customs Office, we are unable to provide a refund.

No, a customer cannot keep a product when asking for a refund. If it is confirmed by our refund management office that the product is indeed damaged, a customer will be asked to return the product to our office in Mongolia first and we will either refund or resend a new product.

M02553, 3441 W 8th street, Los Angeles, CA 90005, USA Telmen Luvsandorj Chingeltei district, Khoroo - 5, 15-35 Ulaanbaatar, 15141 Mongolia

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

No. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. Additional non-returnable items: Downloadable software products Some health and personal care items

There are certain situations where only partial refunds are granted: Book with obvious signs of use CD, DVD, or vinyl record that has been opened. Any item not in its original condition is damaged or missing parts for reasons not due to our error. Any item that is returned more than 14 days after delivery