Shipping

Yes! We’re pleased to ship to all countries.
Mongulai offers delivery options to best suit your needs in terms of arrival time and cost.DHL (Expedited shipping, with tracking) 3 to 6 business days
As soon as humanly possible! If the products you ordered are in stock, it will take us 1 to 3 business days to ship them. However, dispatch time may take longer during busy holiday seasons particularly Christmas and New Year time.If your product is out of stock, we will email you asap to let you know how long it will take us to ship your whole parcel. Since most of our products are handmade, each product takes a different time to make and ship.We disclose this information on every product’s additional information tab. If you couldn’t find this information on the product, that means the product is not handmade, and in stock.
We try to do our best to help you receive your order with ease and our packing process is specifically designed to avoid any complications with your country’s customs. In some cases, where the total value is high, we lower the customs declarations value by request.
You can contact our courier at Logistic.DHL
If your parcel already shipped from Mongolia then we won’t be able to assist you in rerouting your package. What you can do is to contact your courier(DHL)and request your package to be rerouted.

Payment 

To ensure the security of customers shopping with us, we take payments in USD$ and other currencies which are converted according to Yahoo Exchange rates. During the checkout process, you may choose any of our current payment options and continue to place your order. We support Stripe, Google Pay, Apple Pay, PayPal. Please note that we will not ship your order until we receive payment from you.
Affirm and Mongulai have teamed up to offer easy financing – without a catch. There are no gimmicks, like deferred interest or hidden fees, so the total you see at checkout is always what you'll actually pay.Pay over time, on your terms. Rates from 0-30% APR.
We do everything that is possible to make sure that there is no additional fee in your country. We also pay extreme attention to the way we package your products. However, we do not have any possible way to influence your country’s customs laws. In some countries, you might have to pay tax before getting your package.Customs taxes are not included in the total of your order and it is your responsibility to confirm whether or not duties and taxes may be levied.
You can become a business customer if you buy total orders above 1000$ and a quantity of more than 10. We will give you 20% discount. By becoming a business customer, free video calls, lessons, marketing material, photos would be free of charge.

Cancellations

We only accept order cancellation within 24 hours from the moment your international order is placed. However, even if it’s less than 24 hours, once your order is being processed by our dispatch team and prepared for shipment or consists of products that are already on the way directly from Mongolian producers to our Mongolian warehouse then you won’t be able to cancel your order. Please kindly accept our sincere apology for any inconvenience caused.
Once you see your order is “Processed” on your account, it is not possible to change your order (including the size, color, or version of a product ordered). However, please contact us immediately to see if we can accept your request for change.
If items are defective, not accurate, or damaged upon arrival, please contact us immediately. We don't return the order for"no longer needed" reason. You may exchange, or return the unused item in its original packaging and original condition within 14 days from the date of purchase. No exchanges will be accepted after 14 days from the date of purchase. Personalized products and special order products are not returnable or refundable. Exchanges must be accompanied by the receipt or email confirmation and will be refunded in the original method of payment. Shipping charges to and from the customer are not refundable. We are not responsible for color variations in any of the products. Pictures on the website are for example purposes only. If you are returning an item, ship your package by insured parcel post, UPS or FedEx, DHL. We are not responsible for returns that are lost or damaged in shipping. Customers are responsible for the return postage.

Refund

We can re-send your parcel on a few conditions. First, you’ll be charged for shipping fee when your parcel arrives back at our office in Mongolia. When the payment for shipping is made, your parcel will be sent back to you.Under any circumstance, there will be NO refund for a parcel returned to Mongolia. Returned items will be stored at our storage for six months since the date of return to Mongolia. If customers do not agree to pay for re-shipping fee, they will be discarded after six months.
Our refund policy stipulates that a refund will be considered only when a product is damaged or defective upon arrival. It is the customer’s responsibility to check taxes and make sure that a particular product can be imported. Thus, in a case of a parcel being seized, or rejected entry and returned to Mongolia, by your country Customs Office, we are unable to provide a refund.
No, a customer cannot keep a product when asking for a refund. If it is confirmed by our refund management office that the product is indeed damaged, a customer will be asked to return the product to our office in Mongolia first and we will either refund or resend a new product.